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Marcia's Art Store

Terms Of Service

By making a purchase in Marcia's Art Store you agree to the following terms of service:

  • Every purchase made is final meaning we do not accept product exchanges or returns.

  • All the orders are shipped worldwide from UK using Royal Mail postal services or from Poland via Poczta Polska - this depends on where I currently reside as I move quite often between the two countries. All orders are sent via standard (non-tracked) shipping by default.

  • Depending on where you live it may take up to 7-40 days for your item to arrive. 

  • Orders are shipped within 5 days of being received unless otherwise stated in the products description. If your order includes multiple items but one of them has a delayed shipping date (as per its description) then the whole package will be sent on that date.

  • Please understand that after the order is shipped we no longer have the influence over its state. Should the item arrive damaged or incomplete your local postal services should be held accountable for mishandling your package. 

  • If your order won't arrive within 40 days from making a purchase please contact us, as after that time period it is considered 'lost' by the post office. This will give us 14 days to receive compensation from the post office for losing your package and as a result you'll be able to receive a replacement package off cost.

    Should you miss the 14 day deadline (after the 40 days has passed), we will not offer to re-send your item off cost.

  • By making a purchase you confirm that the shipping address as well as the e-mail address you entered are correct. If the package is lost due to your mistake (e.g. incorrect delivery address), you will be obligated to cover the cost of the replacement package.
     
  • If you want to change any of your info please contact us as soon as possible.

  • Should there be any issue with your order prior to it being sent we will contact you via the e-mail you supplied us with. If we do not hear from you within 7 working days your order will be cancelled and refunded.

  • Should you have any other questions please contact us via the Contact tab (left menu bar, pages section). We will respond as soon as possible.